Shipping & Returns
All free shipping(US Only) is done via USPS and/or UPS ground depending on order. We try and always ship USPS but if items are too large then UPS is used. Most orders arrive within 2-4 days. Deliveries outside 48 contiguous may take longer. Final delivery may be via US mail. Free shipping is not for large machines or freight applicable items unless specified directly on page.
Our system will send you a email that your order has been shipped with tracking. Email and tracking is usually sent out within 24hrs of package being shipped.
Customer is subject to all rules imposed by USPS.com for Priority Express shipping. In other words if USPS.com extends us a refund for late package then we extended it to you. If they refuse it then we cannot extend to you.
It is the responsiblity of customer to provide correct address for shipping.
Next and 2nd Day available upon request at customer expense.
Items may returned within 15 days of delivery and may be subject to a 15% restocking fee as well as shipping charges. Cancellations for custom items such as kilns in non standard colors are subject to 15% restocking fee.
There is no returns on custom made mades such custom stamps unless there is a defect with impression in which case we will replace with new one.
All returns must be in original packaging and in unused condition.
Any damaged shipments of clay must be reported to us to make a claim within 7 days. Please take pictures of damaged shipments recieved before opening and discarding packaging. There is no returns on molds or texture mats.
Customer is responsible for all shipping charges to MetalClays.com. In case of returned of item that was shipped for free all shipping and handling charges will be deducted from credit. Any shipping charges paid at time of order will be deducted from credit.
All combined shipping credits will be refunded to account credit and be available for redemption on next order.
Any modifications to order after placing are subject to a $5 processing fee. This is purely due to the fact of real world costs of labor invloved in processing refunds/credits, manually adding of subtracting from order, repacking etc.... This fee also applies to manually applying points(Frequent Fire Miles) after order has been placed.
All credits will be returned the original purchasing credit card.
Please contact us before returning any items so that we can issue a RMA number. Items returned without RMA will not get processed.
Same Day shipping assumes that we have in stock and your order was received in time of daily pickup from carrier. To be safe this usually 1 pm EST. Our system reflects on site our stock but if you have deadline please contact us to confirm shipment. In most cases we will inform you if there is a delay in shipping for some reason.
We do ship internationally. First time international orders are required to pay via PayPal as verified member. International orders may be delayed up to a week for first time orders. All international orders are subject to local laws and regulations. Some conditions are beyond our control such as custom delays.International shipping can be estimated from the "shopping cart" page. You can find "estmate shipping" on bottom of page. Unusually large craft items may cost more such as kilns,tumblers etc. Standard shipping is not insured and is shipped at customers risk unless specifically requested.
First Class International delivery times vary by destination. The average is 7-21 days but can take as much as 8 weeks depending on circumstances determined by USPS, local carriers and customs. Please be patient as this is why it is the least expensive option available.
Any taxes or accessments levied by local governing laws are the responsiblity of the customer. We neither collect or pay taxes on customers behalf unless they live in Nevada USA. In the event that package is refused or returned customer is responsible for any shipping charges incurred. In the event of refusual of custom made item there is no refund but customer can pay to have it reshipped.